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90% SAP Ticket Automation. In Real-Time. With Zero Compromise.

Keyvisual Capabilities

From Static Workflows to Adaptive Automation

NEORIS is a global software and IT services company managing complex IT landscapes, including SAP application management for large enterprise clients across South America, the U.S., and beyond. But traditional automation quickly reached its limits: rigid rule sets, inflexible workflows, and too many exceptions made it difficult to scale.

With Bardioc’s semantic automation platform, NEORIS overcame these barriers, without the need to rebuild existing systems. Instead of relying on static process trees, the platform uses a semantic graph that understands the full context of each ticket, including error types, user roles, system status, and historical patterns.

The result: automation that adapts to real-world complexity. Ticket resolution time was reduced by up to 95%, and the automation rate increased from ~40% to as high as 90%. Today, NEORIS operates proactively with a system that thinks flexibly, responds instantly, and explains its actions transparently.

Business Challenge 01

Manual Overload and Limited Scalability

Traditional automation only covered simple and more frequent cases. More complex, rare, or atypical requests had to be handled manually, making automation unprofitable for anything beyond the basics. This led to high time investment and severely limited the potential for growth.

Business Challenge 02

Trust Barriers in Automation

Opaque rules and unclear outcomes undermined confidence in the system. Valuable team resources were tied up in repetitive tasks like ticket routing and classification, rather than strategic problem-solving.

Business Challenge 03

No Reuse of Existing Data

Earlier automation approaches failed to leverage existing knowledge. Past solutions and broader system understanding were not incorporated. Each request outside the standard flow started from scratch, making new automation efforts rarely worthwhile. As a result, 70% of tickets relied on manual work.

Faster Resolutions, Smarter Workflows. Doubling Automation Without Operational Complexity.

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01 Faster Resolutions, Smarter Workflows
Tickets that fall outside standard automation no longer trigger manual processes. Thanks to Bardioc’s semantic interpretation, each ticket is understood in full context. Unlike traditional RPA systems, Bardioc doesn’t require a completely new automation setup for every edge case. Instead, it automatically reuses existing logic and adds only context-specific steps as needed.-to-resolution dropped up to 95%, and specialists gained bandwidth for high-stakes work.
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02 Doubling Automation Without Operational Complexity
As a PaaS solution, Bardioc was seamlessly integrated into SAP. Its intelligent knowledge-linking approach boosted efficiency of standardized tickets and with that automation rates increased from around 40% to up to 90% within just a few months — with greater consistency and no added system complexity.
“

The NEORIS team adopted Bardioc in a very structured way and created a totally unique Application Service Management offering in the market, we are very proud to support this great service.

Chris Boos
Managing Director, Almato AI

Solutions

Bardioc, the Semantic Data Platform

Bardioc is more than a sovereign semantic platform. It’s a breakthrough in how data becomes value.
Built for governments, enterprises, and regulated industries, Bardioc turns complexity into clarity. It drives meaning. It delivers measurable impact and runs instantly as a trusted foundation for AI and mission-critical data applications, enabling you for decisions that are intelligent, explainable, and fast.
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Get Started!

With Bardioc, you turn your data into strategic advantage. In just 4 weeks, using your real data, tailored to your goals, ready to act.
Schedule your proof of value today

Start your revolution.

Do you have questions or would like to start your project? We're here for you - Please fill out this form and someone from our team will be in touch shortly to help you move forward. If you prefer to speak directly, you can reach us at sales@almato.com or +49 711 34067810.

 
  • Week 1

    Kick-off & Objective +
    Bardioc Instance Setup

    Joint target picture and selection of a real-world use case
    Provisioning and base configuration (SaaS)

  • Week 2

    Data Integration +
    Ontology Mapping

    Applying the semantic model to your data and evolving the domain ontology

  • Week 3

    Context Enrichment +
    Application Development

    Optional addition of contextual data
    Implementation of a first live application on the Bardioc platform

  • Week 4

    Visualization Access +
    Recommendations

    Usable visual interface via Bardioc Desktop
    Live data insights with specific next-step outcomes and recommendations.