To stay competitive without offshoring, DATAGROUP fundamentally reshaped its service operations. Within just six months, 41% of all service desk tickets were automated using Bardioc’s AI reasoning engine – no standardization or outsourcing required. Even complex, unstructured requests are now resolved autonomously while maintaining service quality, customer proximity, and trust.
With this transformation, support shifted from reactive triage to proactive resolution. Employees focus on expert-driven tasks, and customers report faster, more competent, and more helpful experiences.
Business Challenge 01
Scaling Without Sacrificing Quality
DATAGROUP faced mounting pressure: rising ticket volumes, unpredictable request formats, and no option to offshore. Maintaining high-quality, localized service made traditional scaling methods untenable.
Business Challenge 02
Complexity and Manual Effort
Unstructured and diverse requests couldn’t be standardized — making process automation difficult. Manual handling consumed time, increased errors, and limited the team’s ability to grow.
Business Challenge 03
Employee Strain and High Turnover
Repetitive work and constant overload impacted job satisfaction and led to high staff turnover. Expertise was underused, and support teams struggled to keep up.
Smarter Resolution at Scale. Better Work, Stronger Teams.
With Bardioc, DATAGROUP automated 41% of all service desk tickets in just six months — even non-standard and unstructured cases. Resolution times accelerated by 85%, and reopenings dropped by 95%.
02 Better Work, Stronger Teams
Support agents now focus on meaningful, expert-driven work. As a result, staff turnover dropped by 40%, and customer satisfaction rose sharply thanks to faster, more competent service.
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We’re now able to deliver solutions we previously had to decline — and we do it faster, with lower operational costs.
Bardioc is more than a sovereign semantic platform. It’s a breakthrough in how data becomes value.
Built for governments, enterprises, and regulated industries, Bardioc turns complexity into clarity. It drives meaning. It delivers measurable impact and runs instantly as a trusted foundation for AI and mission-critical data applications, enabling you for decisions that are intelligent, explainable, and fast.
With Bardioc, you turn your data into strategic advantage. In just 4 weeks, using your real data, tailored to your goals, ready to act.
Schedule your proof of value today
Start your revolution.
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Week 1
Kick-off & Objective + Bardioc Instance Setup
Joint target picture and selection of a real-world use case Provisioning and base configuration (SaaS)
Week 2
Data Integration + Ontology Mapping
Applying the semantic model to your data and evolving the domain ontology
Week 3
Context Enrichment + Application Development
Optional addition of contextual data Implementation of a first live application on the Bardioc platform
Week 4
Visualization Access + Recommendations
Usable visual interface via Bardioc Desktop Live data insights with specific next-step outcomes and recommendations.
