Just add digital to speech interactions__

Almato offers the development and integration of Voice User Interfaces (VUI), i.e. speech-based applications such as chatbots or virtual assistants. We automate frequently recurring workflows via VUI. In an enterprise environment, this makes sense whenever voice-controlled information or instructions can facilitate workflows:

Depending on the application scenarios, there are different implementation options for voice-controlled automation, such as the use of chatbots or intelligent assistants. In addition to the technical requirements for voice applications, the central aspect of User Experience must also be considered when making a decision.

Our services include strategic consulting, analysis and conception, dialogue and call flow specification, voice user interface design, sound design, development, operation and hosting.

VUI: Intelligent assistants like Alexa, Cortana, Siri & Co.__

The use of voice assistants in the enterprise environment offers relevant use cases in connection with the development of digital business fields, the automation of internal processes or a multichannel customer experience. We develop dialogue processes including the technical implementation for various platforms, such as Alexa from Amazon, Siri from Apple, Nina from Nuance as well as for the Google Assistant and SAP CoPilot.

Provision of cross-platform Voice User Interfaces__

In addition, we offer the use of a cross-platform voice and text assistance for web and mobile. In addition to dialogue design, we take over development, integration and operation. In addition to the pure query of information from different source systems, tasks can also be executed in 3rd party systems.

VUI design__

VUI is the interface for language-based user interfaces such as virtual assistants or chatbots. The Voice User Interface determines the user experience and thus the acceptance of speech-based assistants and other speech-based digital solutions. Almato has the necessary know-how to create a complete solution in areas such as sound design and audio production, linguistics, phonetics and NLU.

Dialog design

  • Easy
  • Efficient
  • Contextual
  • Traceable
  • Target group oriented

User-oriented interaction

  • Choice of words and prosody
  • Power User & Rookies
  • Dealing with errors
  • Abbreviations and habits
  • Disambiguation and ambiguities
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Support of perception

  • Mental Map
  • Universal commands
  • Landmarks
  • Just-in-time guide

Virtual Persona

  • Professional Speaker
  • Careful selection
  • Stage directions in the recording studio
  • TTS (Text-to-Speech)

Success factor linguistics for the successful implementation of VUI__

Success factor linguistics for the successful implementation of VUI

Voice User Interfaces (VUI) are based on Artificial Intelligence and use Machine Learning to improve their natural language understanding (NLU) and speech output skills. In order to further develop these skills, the principles of linguistics form an important basis. Another exciting field in this context is the correct understanding and interpretation of emotions (e.g. sentiment analyses), which play an increasingly important role in the use of VUI in service or consulting

Syntax in the context of VUI

The syntax essentially describes the sentence structure. This is rule-based and therefore easy for an artificial intelligence to describe and understand. Thus, computer linguistic word processing is the first step on the way to a voice user interface – whether chatbot or digital assistant. The simplest form, the so-called parser, recognizes words by identifying letters and distinguishing the next word from the previous one by spaces. This does not, however, create any information content. The real intelligence lies in semantics.

The meaning of semantics for VUI

The understanding of semantics enablesVoice User Interfaces to understand connections. By learning to tolerate mistakes in pronunciation and spelling, digital assistants and chatbots are also able to understand incorrect sentences and words or dialects and accents. Furthermore, language comprehension enables the intelligent, self-learning systems to correctly interpret ambiguities over time.

Does pragmatism play a role for VUI?

The application of pragmatics enables Voice User Interfaces tounderstand concerns (Intent Recognition) and to react to them in a second step, e.g. by automatically triggering a process and then automatically handling it. This addition makes it possible to improve the user experience many times over.

Would you like to talk about it?__

Our team is at your disposal to discuss Voice User Interfaces (VUI). Write to us at info@almato.com or call us at +49711 620 30-400 .