Analysis across all channels
Interaction Analytics accesses communication and interaction data across all channels and combines the findings from the various channels to produce a uniform result.
Neuronal phonetic approach
This method divides language into phonetic units. With these units, the so-called phonemen, any word can be mapped. The advantage is obvious: even words that cannot be found in any dictionary, e.g. colloquial language or product names, can be understood and analyzed by the software.