Process automation with software robots: Robotic Process Automation efficiently ensures error-free processes at SV Sparkassenversicherung.

Almato, the implementation expert for Robotic Process Automation (RPA), supports SV in the implementation of its automation projects in the property and life insurance sectors, from implementation through further development to ongoing operation. The insurance company benefits from a low error rate, complete documentation and significant time savings.

Advantages of process automation with RPA

SV Sparkassenversicherung was faced with a challenge shared by many companies with frequent customer contact. Information and enquiries are received via a variety of channels such as post, email, fax or forms. Relevant data is therefore often available as unstructured information that has to be entered manually in the back office. Manual entry leads to high costs and is also a frequent source of errors.

SV Sparkassenversicherung is now using the advantages of Robotic Process Automation to ease the workload of its service and back office teams. In this specific case, the technology is used to automatically process simple, standardized business transactions using digital software robots. Software robots – not to be confused with physically existing robots – take over tasks and interact with applications as a human employee would.

At SV Sparkassenversicherung, the digital team members support repetitive and time-consuming tasks such as transferring data to various backend systems. SV Sparkassenversicherung benefits not only from the increase in productivity through RPA, but also from other advantages such as error reduction, complete documentation and several flexible “virtual clerks” who can process various standardised business transactions. In addition, the processes are now more efficient, since the work of the robots gives the team room for other activities.

Robotic Process Automation is no longer just a project topic for SV Sparkassenversicherung, but is being established step by step as a line function. SV’s virtual RPA team is interdisciplinary. The central coordination is located in the operational organisation. IT-affine team members from the specialist area take over the development of further software robots. Clear advantage: The development team consists of experts for the technical processes to be mapped.