Process example: Full automation as part of SV OnlinePost
To optimise the flow of information, SV SparkassenVersicherung’s customer service department sends customers an e-mail asking whether they would like to receive their insurance documents electronically in future. To do this, customers must register on the SV homepage. This registration triggers the creation of a PDF containing all relevant customer data. This data usually has to be entered manually – or, in the case of SV SparkassenVersicherung, by software robots – in the backend systems.
By automating this process with RPA, SV SparkassenVersicherung achieves significant savings in process cycle times. Software robots consistently process data without errors and document all work steps. These two aspects ensure secure and reliable management of sensitive customer data.
“We have received good support here from Almato“
Sebastian Kübler, RPA-Developer