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Almato supports BBBank in the implementation and realization of process automation with software robots. The aim of using RPA is on the one hand to reduce manual data entry activities and on the other hand to optimize service levels in customer service with regard to reaction and service times. With robotic process automation from Almato, customer services can now also be offered outside employee working hours, such as evenings and weekends. In addition, time-critical processes can be implemented independently of employee availability.
Almato supports BBBank in the implementation of the automation project with the technical setup of the RPA infrastructure, bot development, training and support for BBBank employees.
“Processes become fast, easier to scale and more efficient. RPA and the collaboration with Almato are therefore important cornerstones in the digital transformation of our bank.”
Gabriele Kellermann, Member of the Management Board of BBBank
“As a rule, requests are processed on a case-by-case basis – in other words, the automation rate for processes processed via RPA is almost 100 percent.”
Stefan Welte, Project Manager BBBank