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925,000 BAföG requests annually: Increased process efficiency with the BAföGdirekt app.
The mobile application for the communication between BAföG and AFBG applicants__
Individual development and the cloud backend of Almato enable, on behalf of DATAGROUP IT Solutions, the fast and easy provision of mobile processes for the state of Hesse and subsequently for the states of Bavaria, Brandenburg and Bremen.
- 925,000 BAföG requests per year
- 12 weeks from consultation to first use
- Simplified communication between the grant office and the applicant
Challenge__
BAföG offers financial support to promote training. For more than 40 years, this support has been helping schoolchildren, students and career starters to finance their training and thus successfully launch their careers. The aim of BAföG is to provide more support for many young people. To this end, the states of Bavaria, Brandenburg and Hessen want to make communication with applicants as uncomplicated and fast as possible.
This project has been hampered by the previous predominantly analogue processes. The necessary documents for the BAföG application could be submitted either by post or as PDF files, while updates on the processing status were always sent by post. The state of Hesse needed a way to strengthen its digital presence, increase the user experience and facilitate communication.
Solution__
The individual development in combination with the backend of Almato (ONE_Mobile-Backend-as-a-Service) made it possible for Hesse to be the first federal state to make services related to the application process mobile. The states of Bavaria and Brandenburg were added in quick succession. During implementation, a strong focus was placed on data protection to ensure the security of personal data.
Thanks to standard functions, such as data storage and user administration from the cloud backend, the app project was implemented within only twelve weeks and with significant cost savings.
“Smartphones and tablets play a very important role in the everyday lives of many young people in particular. With the new app, we are helping them to apply for BAföG and AFBG benefits”.
Boris Rhein, Minister of Science, hessen.de
“BAföGdirekt” was developed as a native app for Android and iOS and optimized for smartphones and tablets. The states of Bavaria, Brandenburg and Hesse now use “BAföGdirekt” as a mobile supplement to the DATAGROUP’s BAFSYS system, with which around 40 % of all student BAföG applications are processed throughout Germany.
Applicants can quickly and easily select their office, upload documents and receive current status updates on their application via push notification – a standard function of the ONE_Mobile-Backend-as-a-Service.
Success__
“The app significantly improves our service offering for young people seeking financial support for their education.
Boris Rhein, Minister of Science, hessen.de
The combination of ONE_Mobile-Backend-as-a-Service and the mobile application has helped the state of Hesse to achieve its goal of facilitating communication between the funding agency and the applicant and increasing process efficiency. The mobile processes support hundreds of thousands of applicants and have contributed to an enhanced user experience.
“The efficient architecture of ONE_Mobile-Backend-as-a-Service is also ideally suited to handle the resulting push notification volumes”.
Michael Groß, project manager for the BAföGdirekt app at Almato
Related topics__
Contact Almato experts__
We are at your disposal with pleasure. Please write to us at sales@almato.com or call us at +49 711 62030-400.