Just add digital to Axel Springer__

As part of its digitalization strategy, Axel Springer uses robotic process automation in customer service to improve subscription and premium services. In cooperation with Almato, the technical setup was implemented and targeted training courses for Axel Springer employees were held. The aim was to quickly enable the Center of Excellence to independently automate high-volume standard processes. During the on-site training, individual special questions as well as system basics for the setup of automation scenarios were discussed and the first software bots developed. Throughout the entire project, Almato was available as an expert for detailed questions, support or special requirements for automation with RPA.

Processes automated with RPA (excerpt)__

  • Customer support processes: RPA enables the automatic handling of changes in the customer relationship. The software bots read out a function mailbox, check the correctness of deadlines using the customer number, and enter change requests in SAP.
  • Reporting processes: RPA enables the automatic creation of reports from SAP and the subsequent analysis and dispatch of these reports

“We are planning the versatile use of RPA and the establishment of a central Center of Excellence. Almato is an important partner for the implementation and allowed us a very short time to market”.

Benedikt Böhme, Head of Robotic Process Automation, Axel Springer Kundenservice GmbH.

Process automation with RPA and RDA__